Secure File Transfer in Healthcare

Overview

Document transfer in healthcare organizations is a mission critical operation. A tremendous amount of data is produced daily and all of it needs to be kept secure with a clear audit trail for the full document lifecycle. This is even more important when sending Patient Health Information outside the organization. Healthcare providers have little control of messages sent outside the boundaries of a private network. Ensuring that the document is viewed by its intended recipient, or if it even reaches the recipient, is difficult if not impossible with conventional email. Transferring information securely can be difficult and expensive. Without the proper safeguards organizations can find themselves in violation of Federal HIPAA guidelines.

Value Proposition

Biscom Delivery Server ensures that file transfers can be sent easily and securely. With an easy to use interface, Biscom Delivery Server can be deployed with minimal user training. And because it is completely browser based there is no client software to maintain. Full tracking and reporting provides a complete end to end audit trail that is an important criteria for organizations that need to adhere to HIPAA requirements for Patient Health Information security.

Features

• Browser based client – requires no desktop software to be installed
• All transactions sent over a secure SSL connection. Patient Health Information is safe with Biscom Delivery Server
• Extensive event tracking for all data access and activity
• Guaranteed delivery confirmation
• Non-repudiation of receipt
• Easy to use interface requires little to no user training
• Robust API set allows files to be sent securely from any application

Case Study

A major healthcare organization comprised of 18 hospitals and health centers developed a .NET web application to generate and send reports to their more than 2000 affiliated physician groups that refer patients the hospital network. In addition to maintaining the document integrity and security, full end to end tracking – including delivery receipt – was required. With thousands of physicians requiring reports, traditional methods securing messages through key-encrypted email would mean a massive effort for training end users and maintaining the system. This system would still not provide confirmation that a message was viewed - or even received.

Biscom Delivery Server provides a simple solution for secure messaging. Reports generated by the in house application are passed to the Biscom Delivery Server using the Web services API. Biscom Delivery Server delivers message notifications to physicians via email with a URL link. Recipients provide authentication credentials to sign in and retrieve the message and any attached documents. All accesses to the message and documents are recorded in Biscom Delivery Server and passed back to the originating application through the API. Biscom Delivery Server allows referral reports to be sent to physicians outside the network securely with a full audit trail including confirmation of delivery.