Customer Success Stories

BDS is deployed in multiple industries, including healthcare, financial services, education, construction, legal, and many other verticals, and assists these organizations with their file transfer requirements that may include handling very large files, locking down confidential documents, or taking the burden and complexity out of file transfer process.

SpaceX Replaces FTP with Biscom Delivery Server and Improves File Transfer Efficiency by 98%
SpaceX knew it needed to replace FTP and PGP as its primary methods to transfer files with a more user-friendly and cost-effective solution, so the company began its search. SpaceX had several unique requirements, such as seamless integration with its current IT infrastructure and ease-of-use for both the senders and recipients.

"One of the biggest benefits of BDS is that it can run on our own network in the way I want to run it. BDS was the only solution that offered this level of configuration and customization....In fact, we’ve reduced the time to encrypt and send files from two hours to less than two minutes." – Branden Spikes, CIO

Mass General Hospital Doubles Document-delivery Pace, Cuts Costs More than Half with Biscom Delivery Server
When Massachusetts General Hospital wanted a more efficient way of transmitting patient records than traditional paper-based methods—without sacrificing security or the budget—it settled on the Biscom Delivery Server (BDS). The result? A 104% increase in productivity and 65% reduction in cost.

"By partnering with Biscom, we were able to meet pending meaningful use objectives, all in a user-friendly, easy-to-install, and easy-to-train-on system, right out of the box." – Mark Haas, Associate Director of Health Information Services

Boston Law Firm “Finds a Better Way” to Securely Deliver Large Documents to Clients & Business Partners
Riemer & Braunstein LLP, a 77-year old law firm specializing in banking and finance, real estate, litigation, bankruptcy, corporate, and trusts and estates, faced a communications conundrum. According to Bruce Bial, Firm Administrator/IT Director at Riemer & Braunstein, large deals, often involving numerous parties, require Riemer & Braunstein to compile and distribute voluminous documentation, all of which must be encrypted to ensure security. “Situations arise in which several parties must have information now,” Bial said. “Especially in that kind of situation, computer users intuitively want to send the information via e-mail as the easiest and most immediate way to satisfy the request.”

"We wanted a product that was easy to install. We got BDS up and running literally in minutes, which saved us time and money in terms of installation and setup charges. Now, when clients send those ‘I-need-it-yesterday’ requests, we can respond immediately, without worrying about how many or what size files we send." – Bruce Bial, Firm Administrator/IT Director

Brion Controls Software Upgrades and Licensing with Biscom Delivery Server
When Brion Technologies wanted a secure, efficient on-premise way of distributing very large files—encrypted software licenses, upgrades, code, documentation, and user guides that provided an audit trail—who/what/where/when/why—it chose Biscom Delivery Server (BDS). The result? Controlled information dissemination and peace of mind.

"Only BDS offered Brion an inhouse option and no limitation on file size. The other candidates limited file size because they are hosted, not on-premise, solutions." – Peggi Jewett, Director of Operations

The Transcription Center Eliminates FTP for Large File Transfer
The Transcription Center has been providing transcription services to physicians and clinics in the Dallas-Fort Worth area since 1994. The Transcription Center replaces its FTP Server with Biscom Delivery Server to send large files securely and quickly to its clients and transcriptionists.

"BDS has allowed me take on clients I simply couldn’t have supported any other way, nothing else would work with some of the secure networks we’re dealing with." – Cathy Daniels, President

Texcel Medical Eliminates Large Email Attachments
Texcel Medical provides their world-wide customer base with medical device products and process development. They partner with companies that have obtained Phase I and Phase II FDA approval in order to develop and design their clients' medical products. Texcel Medical uses BDS to eliminate email attachment file size issues, take the burden off their mail server, and send large 3D modeling and design files to their clients quickly, easily, and securely.

"BDS gave us a way to take the work off our mail server and send large files another way besides via email attachment...I needed a more secure, more logically designed program than FTP or email." – Tom Ingelese, IT Manager

Rockland Trust Replaces Courier/Overnight Services
Rockland Trust Company is the largest commercial bank headquartered in southeastern Massachusetts. Rockland Trust Company replaced email attachments and courier services with Biscom Delivery Server, providing their customers and vendors easy, real-time, access to important financial data, while maintaining their standard for security.

"BDS was an integral part of making the acquisition of Slade’s Ferry Bancorp successful, there won’t even be a question of how we’re going to get the files from another acquisition next time; BDS will be built into the project plan from the start." – Dave Brown, CISSP, AVP, Information Risk/Security Architect

Wake County Public School System Eliminates Unsecured Email Attachments
The Wake County Public School System (WCPSS) is one of the twenty largest school districts in the nation. Located in the Raleigh-Durham area of North Carolina, WCPSS consists of more than 153 schools, serving over 136,000 students and 17,000 employees. WCPSS uses BDS to ensure privacy of student and employee files, comply with The Family Educational Rights and Privacy Act (FERPA) and eliminate transmission of unsecured email transmissions.

"BDS solved our problem immediately and it was simple for us to set up and for our users to use." – Vass Johnson, Senior Director of Network Systems

West coast law firm Replaces Courier and Overnight Services
One of the largest law firms in the United States with more than 500 attorneys and nearly 50 offices in major metropolitan areas uses Biscom Delivery Server to ensure client privacy and save on courier costs

Stewart Title Guaranty Company Deploys Software with BDS
Stewart delivers state-of-the-art real estate information services, software, and solutions to its clients. Stewart provides title insurance and related services via its 9,500 issuing locations in eight different countries, and generates over two billion dollars in annual revenue. Stewart Title Guaranty Company reduces courier and FTP costs using BDS for timely, accurate, and traceable software upgrade distribution to their customers.

"It used to take several days to physically burn the discs, assemble the package and mail it out to our customers. Now we can do it all electronically in less than an hour." – Patrick Opela, Regional CTO

Con-way Eliminates Large Email Attachments
Con-way Inc. is a $4.7 billion freight transportation and logistics company. Con-way consists of three operating companies: Con-way Freight, Con-way Truckload, and Menlo Worldwide Logistics. Con-way Inc. uses Biscom Delivery Server to send large file attachments internally and to their clients, decreasing the burden on their email server and eliminating the need for a shared network drive.

"BDS helps IT provide services that are specific to our business needs. People need to send large files and now we can help them do that. Instead of saying no you can’t send that file, it’s too large, we now say you can send it with BDS." – Scott Bueffel, Messaging Administrator

John Wieland Homes Eliminates FTP for Large File Transfer
Since 1970, John Wieland has been designing award-winning homes in dynamic neighborhoods across the Southeast. The company has 700 employees and manages over 60 neighborhood developments. By using Biscom Delivery Server to send large files both internally and to their clients, John Wieland Homes and Neighborhoods reduces Help Desk calls, eliminates dependency on email attachments, and secures company data.

"With our previous large file transfer solution, it was awkward to set up accounts and manage permissions. With BDS we now simply add internal users to appropriate security groups and provide them with the web address. The result is a solution that is easier to manage, easier to use, and easier to secure." – David Cochran, CIO